Managed Services · ISO 27001 · Adelaide-based

IT that works for you. not the other way around.

The IT layer your business runs on. Quietly, reliably, owned by a senior Adelaide team.

Managed services is the part of the stack that should never make headlines. Endpoints up, networks healthy, M365 hardened, backups tested, calls answered by someone who knows your name. We run it on the same posture our consulting and AI work sit on. Per-endpoint pricing, financial SLA guarantees, zero surprises.

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A note from our head of services

“When something matters at 4pm on a Friday, you should hear back from someone who actually knows your environment. That kind of service doesn't come from a process manual — it comes from a team that cares. And a team only cares if you've built somewhere they actually want to work. Happy staff, happy clients. People are the main thing in all of this — from staff to clients. Get that right and the rest tends to look after itself.”

— Lewis Hanlon, Head of Services

Managed IT Services

Run by senior operators. Backed by a financial SLA.

Most businesses don't need more IT. they need infrastructure that quietly does its job. Our managed services team handles the running of your environment as carefully as we'd handle our own. with the same governance, the same audit trail, and the same people you spoke to last quarter. Per-endpoint monthly pricing means the cost is forecastable. The financial reimbursement SLA means if we miss the standard, you don't pay full freight.

What our managed services engagement covers:

✓ Unlimited service layer across L1, L2 and L3
✓ Dedicated account manager & quarterly business reviews
✓ 24/7 monitoring of endpoints and network infrastructure
✓ Patch management and vulnerability remediation
✓ Endpoint protection and managed cyber defence
✓ Backup, disaster recovery and tested restores
✓ M365 administration, hardening and licence ops
✓ Asset lifecycle, onboarding and offboarding
✓ Vendor management and procurement
✓ Reporting, audit evidence and compliance support

Financial SLA guarantee

If we don't meet the service commitments we sign up to. response times, restore times, uptime. you're financially compensated. Your confidence in your IT shouldn't be guesswork. It should be in the contract.

The IAM, audit, encryption and AU residency controls that protect your endpoints are the same controls that run our MARS framework and our Information Security practice. One operator. One ISMS. No handoffs.

Procurement

Hardware and licensing, honestly priced.

Most IT procurement is a margin game dressed up as advice. We don't play it. Tier-1 vendor relationships, transparent pricing, lifecycle planning, and the discipline to recommend what's right rather than what's profitable. You see what the kit costs, what we add, and why.

Endpoints & devices

Workstations, laptops and mobile devices from tier-1 vendors. Standard build images, deployed enrolled, ready on day one. Refresh cycles planned in advance, not reacted to in panic.

Network & infrastructure

Routers, switches, firewalls, wireless and edge. Scaled to current need, headroom for growth, monitored under the same operations stack as your endpoints. No black boxes nobody knows the password to.

Software & licensing

Microsoft, Adobe, line-of-business, security tooling. Right-sized to actual usage, reconciled monthly, audit-ready. We catch the unused seats and the duplicated SKUs before your CFO does.

Frequently Asked Questions

Got questions? We have answers.

What does an operations engagement actually cover?+

Unlimited service layer across L1, L2 and L3. 24/7 monitoring of endpoints and network. Patch management and vulnerability remediation. Endpoint protection and managed cyber defence. Backup, DR and tested restores. M365 administration, hardening and licensing. Asset lifecycle, onboarding/offboarding, vendor management, and quarterly business reviews. Backed by a financial reimbursement SLA. and the same team you spoke to last quarter.

How does per-endpoint pricing work, and why is it better?+

Fixed monthly fee per device, not billed by the hour. Means you have full cost predictability. you know exactly what you'll pay each month regardless of how many tickets land. More importantly, it aligns our incentive with yours: we get paid the same whether you raise 5 tickets a month or 50, so we're motivated to make sure you raise as few as possible. Reactive billing rewards reactive IT. We don't do that.

How is this different from a typical MSP?+

Three things. First, the bench is deep. Managed services sits inside a firm that also runs an ISO 27001 GRC practice, a pen test and vCISO team, an IT consulting team, and a custom AI platform. So when something escalates, the next person you speak to is two desks away, not in a different vendor's queue. Second, the posture is real. ISO 27001 certified ISMS, AU residency, audit trails by default. Not a marketing claim. Third, the team stays the same. Same names, same crew, year after year.

Can managed services co-exist with our existing internal IT lead?+

Yes — that's how about a third of our clients run. Your internal lead stays in the driver's seat for what they're best at (knowing your business, owning relationships, running BAU). We take the load that benefits from a 24/7 bench and a deeper specialist team: out-of-hours, security alerts, escalations, M365 admin, holiday cover, project overflow. The work splits naturally. We don't displace good internal teams. we make them more effective.

The team has gone above and beyond supporting our transition from a legacy MSP, decommissioning old systems, migrating to the cloud, relocating our office, implementing security frameworks and rolling out a cloud-based phone solution. All of this was delivered seamlessly with minimal disruption.

General ManagerLoadex Hire

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